Privacy Policy

Last updated: January 1, 2024

BH Septic Clean ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bhsepticclean.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us through our website or phone
• Subscribe to our newsletter
• Fill out forms on our website

This information may include:

• Name and contact information (email, phone number, address)
• Property information and service details
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information and screen resolution

How We Use Your Information

We use the information we collect to:

• Provide and improve our septic services
• Respond to your inquiries and service requests
• Schedule appointments and provide customer support
• Send service reminders and maintenance notifications
• Process payments and maintain billing records
• Improve our website and user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Website hosting and maintenance providers
• Email marketing services
• Analytics and advertising platforms

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights and safety

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website and improve our services.

Marketing Cookies

These cookies help us deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings or our cookie consent banner.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors affecting retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Business and operational needs
• Dispute resolution requirements

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

BH Septic Clean
5734 Se Stubbs Rd
Tecumseh, KS 66542-9722

Phone: (785) 379-0937
Email: jaymorton@bhsepticclean.com

State-Specific Rights

Residents of certain states may have additional privacy rights under state law. If you are a resident of California, Virginia, Colorado, or other states with comprehensive privacy laws, you may have additional rights regarding your personal information. Please contact us for more information about exercising these rights.