Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 1, 2024
BH Septic Clean ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bhsepticclean.com or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or service
- Contact us through our website or phone
- Subscribe to our newsletter
- Fill out forms on our website
This information may include:
- Name and contact information (email, phone number, address)
- Property information and service details
- Payment information (processed securely through third-party providers)
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Device information and screen resolution
How We Use Your Information
We use the information we collect to:
- Provide and improve our septic services
- Respond to your inquiries and service requests
- Schedule appointments and provide customer support
- Send service reminders and maintenance notifications
- Process payments and maintain billing records
- Improve our website and user experience
- Comply with legal obligations
- Protect against fraud and unauthorized access
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processing companies
- Website hosting and maintenance providers
- Email marketing services
- Analytics and advertising platforms
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Requests from law enforcement agencies
- Protection of our rights and safety
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security assessments and updates
- Access controls and employee training
- Secure data storage and backup procedures
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website and improve our services.
Marketing Cookies
These cookies help us deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can control cookie preferences through your browser settings or our cookie consent banner.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your data to another service provider
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors affecting retention periods include:
- The nature of our relationship with you
- Legal and regulatory requirements
- Business and operational needs
- Dispute resolution requirements
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for significant changes
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
BH Septic Clean
5734 Se Stubbs Rd
Tecumseh, KS 66542-9722
Phone: (785) 379-0937
Email: jaymorton@bhsepticclean.com
State-Specific Rights
Residents of certain states may have additional privacy rights under state law. If you are a resident of California, Virginia, Colorado, or other states with comprehensive privacy laws, you may have additional rights regarding your personal information. Please contact us for more information about exercising these rights.