Refund Policy - BH Septic Clean

Last updated: January 1, 2024

At BH Septic Clean, we are committed to providing high-quality septic services and ensuring customer satisfaction. This Refund Policy outlines our policies regarding refunds, service satisfaction, and dispute resolution.

1. Our Satisfaction Commitment

We stand behind the quality of our work and are committed to customer satisfaction. If you are not satisfied with our services, we will work with you to resolve any issues promptly and professionally.

2. Service Categories and Refund Policies

2.1 Septic Tank Pumping Services

For septic tank pumping services:

If the service is not completed due to our inability to access the tank or equipment failure, you will not be charged
If the service is partially completed, charges will be prorated based on work performed
Refunds are not available once the pumping service has been successfully completed

2.2 Septic System Inspections

For inspection services:

If we are unable to complete the inspection due to access issues or safety concerns, you will not be charged
Once a complete inspection report is provided, the service is considered delivered
If errors are found in our inspection report, we will provide a corrected report at no additional charge

2.3 Repair Services

For septic system repairs:

We provide a service warranty on repair work performed
If repairs fail due to our workmanship within the warranty period, we will re-perform the work at no charge
Refunds may be considered if we are unable to resolve the issue after multiple attempts

2.4 Emergency Services

For emergency septic services:

Emergency service charges apply once our technician arrives on-site
If we cannot provide the emergency service due to equipment limitations, only the service call fee applies
Emergency rates are disclosed before service begins

3. Refund Request Process

3.1 Timeframe for Requests

Refund requests must be submitted within 30 days of service completion. Requests submitted after this period may not be eligible for consideration.

3.2 How to Request a Refund

To request a refund, please contact us with the following information:

Your name and contact information
Service date and invoice number
Detailed description of the issue
Supporting documentation (photos, receipts, etc.)

3.3 Review Process

We will review all refund requests within 5-7 business days and respond with our decision. Our review may include:

Examination of service records
Communication with the service technician
On-site inspection if necessary
Review of any supporting documentation

4. Circumstances for Refunds

4.1 Full Refunds May Be Provided When:

Services were not performed as agreed
We are unable to complete the service due to our equipment failure
Significant errors in service delivery that cannot be corrected
Services were cancelled before work began

4.2 Partial Refunds May Be Provided When:

Services were partially completed
Minor issues that affect service quality
Delays in service delivery due to our scheduling errors

4.3 Refunds Will Not Be Provided For:

Services completed according to industry standards
Issues arising from pre-existing system conditions
Customer dissatisfaction with necessary service recommendations
Changes in customer needs after service completion
Services cancelled with less than 24 hours notice

5. Alternative Resolution Options

Before requesting a refund, we encourage customers to consider these alternatives:

5.1 Service Correction

We will attempt to correct any service issues at no additional charge when possible.

5.2 Service Credit

In some cases, we may offer service credits for future work instead of cash refunds.

5.3 Additional Services

We may provide additional services to address customer concerns and ensure satisfaction.

6. Payment Method and Processing

6.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

Credit card refunds: 3-5 business days
Check refunds: 7-10 business days
Cash refunds: Available immediately upon approval

6.2 Processing Fees

Credit card processing fees may be deducted from refunds when applicable.

7. Warranty and Service Guarantees

7.1 Workmanship Warranty

We provide a 90-day warranty on repair work performed by our technicians. This warranty covers:

Defects in workmanship
Failure of repairs due to installation errors
Parts installed by our technicians

7.2 Parts Warranty

Parts installed during service are covered by manufacturer warranties. We will assist with warranty claims when applicable.

8. Dispute Resolution

8.1 Internal Resolution

We encourage customers to contact us directly to resolve any service issues. Our management team is committed to finding fair solutions.

8.2 Third-Party Mediation

If internal resolution is not successful, we may agree to third-party mediation to resolve disputes.

8.3 Legal Action

Any legal disputes will be governed by Kansas state law and resolved in Kansas courts.

9. Customer Responsibilities

To be eligible for refunds, customers must:

Provide accurate information about their septic system
Allow reasonable access for service delivery
Report issues promptly after service completion
Cooperate with our investigation process
Provide supporting documentation when requested

10. Limitations

This refund policy is subject to the following limitations:

Refunds are limited to the amount paid for services
We are not responsible for consequential damages
Refunds do not cover costs incurred by other service providers
Emergency service calls are subject to different terms

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy changes.

12. Contact Information

For refund requests or questions about this policy, please contact us:

BH Septic Clean
5734 Se Stubbs Rd
Tecumseh, KS 66542-9722

Phone: (785) 379-0937
Email: jaymorton@bhsepticclean.com

Business Hours:
Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Emergency Services Only

13. Customer Satisfaction Commitment

At BH Septic Clean, customer satisfaction is our top priority. We are committed to:

Providing professional, high-quality septic services
Responding promptly to customer concerns
Treating all customers fairly and respectfully
Continuously improving our services based on customer feedback
Maintaining transparent communication throughout the service process

We appreciate your business and the opportunity to serve your septic system needs.