Refund Policy
Our commitment to customer satisfaction and service quality
Last updated: January 1, 2024
At BH Septic Clean, we are committed to providing high-quality septic services and ensuring customer satisfaction. This Refund Policy outlines our policies regarding refunds, service satisfaction, and dispute resolution.
1. Our Satisfaction Commitment
We stand behind the quality of our work and are committed to customer satisfaction. If you are not satisfied with our services, we will work with you to resolve any issues promptly and professionally.
2. Service Categories and Refund Policies
2.1 Septic Tank Pumping Services
For septic tank pumping services:
- If the service is not completed due to our inability to access the tank or equipment failure, you will not be charged
- If the service is partially completed, charges will be prorated based on work performed
- Refunds are not available once the pumping service has been successfully completed
2.2 Septic System Inspections
For inspection services:
- If we are unable to complete the inspection due to access issues or safety concerns, you will not be charged
- Once a complete inspection report is provided, the service is considered delivered
- If errors are found in our inspection report, we will provide a corrected report at no additional charge
2.3 Repair Services
For septic system repairs:
- We provide a service warranty on repair work performed
- If repairs fail due to our workmanship within the warranty period, we will re-perform the work at no charge
- Refunds may be considered if we are unable to resolve the issue after multiple attempts
2.4 Emergency Services
For emergency septic services:
- Emergency service charges apply once our technician arrives on-site
- If we cannot provide the emergency service due to equipment limitations, only the service call fee applies
- Emergency rates are disclosed before service begins
3. Refund Request Process
3.1 Timeframe for Requests
Refund requests must be submitted within 30 days of service completion. Requests submitted after this period may not be eligible for consideration.
3.2 How to Request a Refund
To request a refund, please contact us with the following information:
- Your name and contact information
- Service date and invoice number
- Detailed description of the issue
- Supporting documentation (photos, receipts, etc.)
3.3 Review Process
We will review all refund requests within 5-7 business days and respond with our decision. Our review may include:
- Examination of service records
- Communication with the service technician
- On-site inspection if necessary
- Review of any supporting documentation
4. Circumstances for Refunds
4.1 Full Refunds May Be Provided When:
- Services were not performed as agreed
- We are unable to complete the service due to our equipment failure
- Significant errors in service delivery that cannot be corrected
- Services were cancelled before work began
4.2 Partial Refunds May Be Provided When:
- Services were partially completed
- Minor issues that affect service quality
- Delays in service delivery due to our scheduling errors
4.3 Refunds Will Not Be Provided For:
- Services completed according to industry standards
- Issues arising from pre-existing system conditions
- Customer dissatisfaction with necessary service recommendations
- Changes in customer needs after service completion
- Services cancelled with less than 24 hours notice
5. Alternative Resolution Options
Before requesting a refund, we encourage customers to consider these alternatives:
5.1 Service Correction
We will attempt to correct any service issues at no additional charge when possible.
5.2 Service Credit
In some cases, we may offer service credits for future work instead of cash refunds.
5.3 Additional Services
We may provide additional services to address customer concerns and ensure satisfaction.
6. Payment Method and Processing
6.1 Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Credit card refunds: 3-5 business days
- Check refunds: 7-10 business days
- Cash refunds: Available immediately upon approval
6.2 Processing Fees
Credit card processing fees may be deducted from refunds when applicable.
7. Warranty and Service Guarantees
7.1 Workmanship Warranty
We provide a 90-day warranty on repair work performed by our technicians. This warranty covers:
- Defects in workmanship
- Failure of repairs due to installation errors
- Parts installed by our technicians
7.2 Parts Warranty
Parts installed during service are covered by manufacturer warranties. We will assist with warranty claims when applicable.
8. Dispute Resolution
8.1 Internal Resolution
We encourage customers to contact us directly to resolve any service issues. Our management team is committed to finding fair solutions.
8.2 Third-Party Mediation
If internal resolution is not successful, we may agree to third-party mediation to resolve disputes.
8.3 Legal Action
Any legal disputes will be governed by Kansas state law and resolved in Kansas courts.
9. Customer Responsibilities
To be eligible for refunds, customers must:
- Provide accurate information about their septic system
- Allow reasonable access for service delivery
- Report issues promptly after service completion
- Cooperate with our investigation process
- Provide supporting documentation when requested
10. Limitations
This refund policy is subject to the following limitations:
- Refunds are limited to the amount paid for services
- We are not responsible for consequential damages
- Refunds do not cover costs incurred by other service providers
- Emergency service calls are subject to different terms
11. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy changes.
12. Contact Information
For refund requests or questions about this policy, please contact us:
BH Septic Clean
5734 Se Stubbs Rd
Tecumseh, KS 66542-9722
Phone: (785) 379-0937
Email: jaymorton@bhsepticclean.com
Business Hours:
Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Emergency Services Only
13. Customer Satisfaction Commitment
At BH Septic Clean, customer satisfaction is our top priority. We are committed to:
- Providing professional, high-quality septic services
- Responding promptly to customer concerns
- Treating all customers fairly and respectfully
- Continuously improving our services based on customer feedback
- Maintaining transparent communication throughout the service process
We appreciate your business and the opportunity to serve your septic system needs.