Terms of Service

Last updated: January 1, 2024

These Terms of Service ("Terms") govern your use of the BH Septic Clean website (bhsepticclean.com) and our septic services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

BH Septic Clean provides professional septic system services including but not limited to:

• Septic tank pumping and cleaning
• Septic system inspections
• Septic system repairs and maintenance
• Drain field services
• Emergency septic services

All services are provided in accordance with applicable Kansas state and local regulations.

2. Service Agreements

2.1 Estimates and Quotes

All estimates and quotes provided are based on the information available at the time of assessment. Final pricing may vary based on actual conditions encountered during service delivery.

2.2 Scheduling

Service appointments are scheduled based on availability. We will make reasonable efforts to arrive within the scheduled time window. Delays may occur due to weather, traffic, or emergency service calls.

2.3 Access Requirements

Customers must provide clear access to septic system components. Additional charges may apply if excavation or special access is required.

3. Payment Terms

3.1 Payment Methods

We accept cash, check, and major credit cards. Payment is due upon completion of services unless other arrangements have been made in advance.

3.2 Late Payments

Accounts not paid within 30 days of service completion may be subject to a late fee of 1.5% per month or the maximum rate allowed by law, whichever is less.

3.3 Disputed Charges

Any disputes regarding charges must be reported within 30 days of service completion. We will work with customers to resolve billing disputes fairly and promptly.

4. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about their septic system
• Ensuring safe access to work areas
• Removing obstacles that may interfere with service
• Securing pets during service visits
• Following maintenance recommendations
• Complying with local regulations regarding septic systems

5. Limitations of Liability

5.1 Service Limitations

Our liability is limited to the cost of services provided. We are not responsible for:

• Pre-existing conditions or damage to septic systems
• Damage caused by normal wear and tear
• Issues arising from customer negligence or misuse
• Consequential or indirect damages

5.2 Property Damage

While we take precautions to protect customer property, we are only liable for damage directly caused by our negligence during service delivery.

6. Warranties and Disclaimers

6.1 Service Warranty

We warrant that our services will be performed in a workmanlike manner in accordance with industry standards. This warranty is limited to re-performing defective work at no additional charge.

6.2 Disclaimer

Except as expressly stated, all services are provided "as is" without warranties of any kind, either express or implied.

7. Cancellation and Rescheduling

7.1 Customer Cancellations

Customers may cancel or reschedule appointments with at least 24 hours notice. Cancellations with less than 24 hours notice may be subject to a cancellation fee.

7.2 Weather and Emergency Cancellations

We reserve the right to cancel or reschedule services due to severe weather, emergency situations, or safety concerns.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of BH Septic Clean and is protected by copyright and other intellectual property laws.

10. Indemnification

Customers agree to indemnify and hold harmless BH Septic Clean from any claims, damages, or expenses arising from:

• Customer's breach of these Terms
• Customer's negligent or wrongful acts
• Third-party claims related to customer's property

11. Governing Law

These Terms are governed by the laws of the State of Kansas. Any disputes will be resolved in the courts of Kansas.

12. Emergency Services

12.1 Availability

Emergency services are available 24/7 for urgent septic system failures. Emergency service rates apply for after-hours, weekend, and holiday calls.

12.2 Emergency Rates

Emergency service calls are subject to additional charges. Rates will be disclosed before service begins.

13. Environmental Compliance

All waste disposal and environmental practices comply with EPA regulations and Kansas environmental laws. We are committed to responsible waste management and environmental protection.

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other force majeure events.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

17. Contact Information

For questions about these Terms of Service, please contact us:

BH Septic Clean
5734 Se Stubbs Rd
Tecumseh, KS 66542-9722

Phone: (785) 379-0937
Email: jaymorton@bhsepticclean.com

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BH Septic Clean regarding the use of our website and services.